---
title: Support Tickets and Feature Requests
description: Information on Getting Support
---

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1. [Sports Support Center](https://help.vidigami.com/sports?hsLang=en)
2. [Support Ticket](https://help.vidigami.com/sports/support-ticket?hsLang=en)

# Support Tickets and Feature Requests

We are here for your success. Please find information below on how to get the support you need and enable requested features.

| ### **Support** |
| --- |
| #### **Support Tickets** Whenever you need help, please **[submit a ticket form linked here](https://share.hsforms.com/1ui2cj5OySE2YIlGaQ1mpjA4nusl).**  If you are looking for workflow/general help, your CSM (Client Success) team is always there to help; their information is listed below. |

| ### **Your CSM Team** |
| --- |
| **Carolyn Lucas** can help you with workflow ideas. If you have questions about how to make your Vidigami setup the most efficient for your school, reach out to Carolyn. Book a meeting **[here](https://calendly.com/carolyn-7fzl/30min).** **Svetlana Mogutnova** is able to answer the majority of the questions you may have. She is available to guide you through the platform and ensure you have access to all the tools Vidigami provides. **[Here](https://calendly.com/svetlana-glq)** is her meeting link.  **Renee** is a wiz when it comes to all the details of Vidigami. She can sync your SIS and show you Vidigami best practices. If you have technical questions or want to schedule a training book a meeting **[here](https://calendly.com/renee-vidigami/drop-in?month=2025-05).** |

| ### **Features** |
| --- |
| #### **Feature Feedback** Every school's journey is unique. If you have feedback on an existing feature or a feature enhancement request, **[please fill out this quick form.](https://share.hsforms.com/1ct9uO9DVRKO9iiCaoD8qUw4nusl)** Your feedback helps us improve. Thank you for contributing! |
| Requests to Enable a Hidden Feature  Vidigami has optional features which can be enabled by request. To find a specific Enable Feature form, please click the name of the feature below.  Feature Description     Is This Me   Is This Me is an assisted facial tagging feature.  This feature enables a tab in the portfolio where a user can approve or reject a recommended image for tagging.  Once a few photos are manually tagged, our machine learning algorithm will start to detect the facial features and recommend similar characteristics in the Is This Me tab. The system becomes better as more photos are tagged.   Download from Public Slideshows By default, no one is able to download from a public slideshow.  This feature allows you to enable downloads from individual public slideshows. This could be useful for engagement projects or for sharing. |

 

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