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Support Tickets and Feature Requests

We are here for your success. Please find information below on how to get the support you need and enable requested features.

Support

Support Tickets

Whenever you need help, please submit a ticket form linked here. 

If you are looking for workflow/general help, your CSM (Client Success) team is always there to help; their information is listed below.

Your CSM Team

 

Carolyn Lucas can help you with workflow ideas. If you have questions about how to make your Vidigami setup the most efficient for your school, reach out to Carolyn. Book a meeting here.

Svetlana Mogutnova is able to answer the majority of the questions you may have. She is available to guide you through the platform and ensure you have access to all the tools Vidigami provides. Here is her meeting link. 

Renee is a wiz when it comes to all the details of Vidigami. She can sync your SIS and show you Vidigami best practices. If you have technical questions or want to schedule a training book a meeting here. 

Features

Feature Feedback

Every school's journey is unique. If you have feedback on an existing feature or a feature enhancement request, please fill out this quick form. Your feedback helps us improve. Thank you for contributing! 

Requests to Enable a Hidden Feature 

Vidigami has optional features which can be enabled by request. To find a specific Enable Feature form, please click the name of the feature below. 

Feature Description

 

 

 

Is This Me

 

Is This Me is an assisted facial tagging feature. 

This feature enables a tab in the portfolio where a user can approve or reject a recommended image for tagging. 

Once a few photos are manually tagged, our machine learning algorithm will start to detect the facial features and recommend similar characteristics in the Is This Me tab. The system becomes better as more photos are tagged.

 

 

Download from Public Slideshows

By default, no one is able to download from a public slideshow. 

This feature allows you to enable downloads from individual public slideshows. This could be useful for engagement projects or for sharing.