Below are a list of known issues with Vidigami. If you have found an issue / bug not listed below, please put in a support ticket.
|
Issue / Bug |
Description |
Notes / Workarounds |
Date Fixed |
| Tags not Importing | IPTC keywords / tags added to photos (e.g. from Lightroom) are not importing when uploading to Vidigami. | ||
| Cannot Download from iOS | Downloading has been disable in iOS temporarily. | Download from a Computer or Android device. | |
| Users are not able to tag faces. | Non-admin users are not able to tag faces of users not related to them. | ||
| Users cannot add context tags. | Non-admin users with the Role option "add context tags" enabled do not have access to edit a photo and add tags. | ||
| Login Error | Blinking screen / 500-series errors happen during login. | This is a caching issue. Clear browser cache using "all time." Also try on another browser / device. | |
| Bulk action limited to 500 users. | A bulk action in the admin area (e.g. change role, invite user, etc.), will not apply to more than 500 users at a time. | Continue to select all and apply the bulk action. It will apply to 500 each time. | |
| Portraits not updating | Portraits sent to Vidigami to upload, are not updating past portraits. | Send the portraits to renee@vidigami.com and she will upload them as soon as the error is fixed. Remember to name each portrait the user's host ID. | |
| Video Processing | Videos added from iOS (and sometimes from Mac) get stuck in processing and never fully upload. | Try uploading from Mac or Windows computer. | 01/16/2023 |
| Portraits Displaying Sideways | In gallery view, portraits uploaded from an iOS device display sideways. | This has been fixed. | 12/30/2022 |